GoDaddy not fine with FireFox - Reboot your routers

Yielding the same results for the pass 2 days, accessing GoDaddy's sub-URLs is not successful at all via FireFox web browser. The version which was used is 1.5.0.9

However, things were working fine with Internet Explorer with the following details:

Version: 6.0.2800.1106
Cypher strenght: 128-bit
Product ID: 55736-852-5224942-04050
Update versions: SP1, Q823353

I suspect that the problem is due to default security settings of FireFox browser. This is because GoDaddy uses secure connections for all its sub URLs such as webmail, whois and etc. The problem should be that FireFox has stricter security settings as compared to IE which the later has higher tolerance for timeout settings.

GoDaddy also disable the "ping" ability of its domain. Such is also witnessed from skype.com, where both are accessible through web browser(port 8080) and not ping.

C:\Documents and Settings\brandon>ping www.godaddy.com

Pinging www.godaddy.com [64.202.188.201] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 64.202.188.201:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\brandon>tracert godaddy.com

Tracing route to godaddy.com [64.202.188.201]
over a maximum of 30 hops:

1 3 ms 3 ms 3 ms 192.168.1.1
2 30 ms 17 ms 19 ms 219.93.218.177
3 14 ms 44 ms 15 ms 219.93.216.165
4 * * 17 ms 210.187.133.83
5 13 ms 17 ms 15 ms 58.27.124.62
6 16 ms 16 ms 17 ms 219.94.9.25
7 * * 12.118.124.41 reports: Destination net unreachable.

But GoDaddy service is not down and this is a last-mile problem.

Interestingly, GoDaddy's theme of making the Internet works for you (under the 10-point value plan) suggests that they are have 100% uptime. This is a good document for Internet newbies to learn about web site, e-commerce and web marketing.

Will continue from this trail once more is discovered about FireFox security features. In the mean time, one may be able to check out its features under 'Tools/Options../Advanced/Security"

Updates

It is not a last mile problem.... but Internet provider's problem.

The solutions is to reboot your local routers.

After routers are rebooted ... The complete IP trace for godaddy.com is shown below.

C:\Documents and Settings\brandon>tracert godaddy.com

Tracing route to godaddy.com [64.202.188.201]
over a maximum of 30 hops:

1 3 ms 3 ms 3 ms 192.168.1.1
2 20 ms 41 ms 15 ms 219.93.218.177
3 17 ms 31 ms 14 ms 219.93.216.173
4 12 ms 17 ms 19 ms 210.187.133.83
5 29 ms 15 ms 15 ms 58.27.124.54
6 14 ms 14 ms 15 ms 219.94.9.25
7 566 ms 551 ms 566 ms 12.118.124.93
8 444 ms 449 ms 499 ms tbr1-p012101.la2ca.ip.att.net [12.122.2.250]
9 492 ms 498 ms 575 ms ggr2-p340.la2ca.ip.att.net [12.123.222.33]
10 516 ms 516 ms * 192.205.34.70
11 528 ms 529 ms 501 ms so1-0-0-2488M.ar4.PHX1.gblx.net [67.17.68.26]
12 2051 ms 2026 ms 2065 ms 67.17.199.142
13 517 ms * 503 ms ip-64-202-161-53.secureserver.net [64.202.161.53
]
14 279 ms 301 ms 287 ms ip-64-202-160-1.secureserver.net [64.202.160.1]

15 * * * Request timed out.
16 * * * Request timed out.
17 459 ms 467 ms 468 ms corpweb-v01.prod.mesa1.secureserver.net [64.202.
188.201]

Trace complete.

Using IP Address Locator, we found that the IP of 12.118.124.93 belongs to US with City Code = USCAMVIE. While the IP of 58.27.124.54 belongs to Malaysia with City Code = MYKLKLUM.

Ok. This shows that there some problems with the Internet server provider's exchange. It is possible that the hardware buffers responsible the broadband session is overloaded (since my office broadband connection is on for 24 x 7).

Internet Explorer is able to yield positive results during times of difficulties shows that the broadband session is not totally dead, just slower.

Comments

Anonymous said…
Hallo! ;)
hey... what disturbed news!
what do you suppose about it?
Brandon Teoh said…
Just reboot your router.