Check out this IT trends executive summary for 2006, provided by SITA.
Important facts:
1. 47% increase in IT spending for 2007.
2. IT investment decision will be focusing on customer-service and marketing advantages.
3. IT projects are expected to be carried out in-house. (very little percentage granted for outsourcing)
4. In-house IT personnel are expected to work harder.
5. More CRM softwares are expected to be implemented.
6. E-commerce sells most of the tickets.
Biggest challenges in the future:
1. Reduce costs while maintaining profit = 25%
2. Retirement of legacy systems = 11%
3. Simplifying procedures = 10%
4. E-ticketing = 7%
5. E-commerce = 3%
6. Self service = 3%
Got a better idea now ??
Important facts:
1. 47% increase in IT spending for 2007.
2. IT investment decision will be focusing on customer-service and marketing advantages.
3. IT projects are expected to be carried out in-house. (very little percentage granted for outsourcing)
4. In-house IT personnel are expected to work harder.
5. More CRM softwares are expected to be implemented.
6. E-commerce sells most of the tickets.
Biggest challenges in the future:
1. Reduce costs while maintaining profit = 25%
2. Retirement of legacy systems = 11%
3. Simplifying procedures = 10%
4. E-ticketing = 7%
5. E-commerce = 3%
6. Self service = 3%
Got a better idea now ??
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