WCIT 2008: CIO Perspectives

More about WCIT 2008

This talk was being held at the Plenery hall L1, the schedule was brought forward due to the deputy prime minister had to postpone his keynote to the day 3.

Moderator: Don Tennant, VP and Editorial Director, Computerworld

  1. Diane Jurgens, CIO General Motors AP
  2. Michael Coomer, Executive VP, EDS
  3. Timothy Kasbe, CIO, Reliance Industries Ltd, India
  4. Joseph Alhadeff, Chief Privacy Officer,Oracle

This talk was kinda boring probably because the hall is too big and I-Don't-Know.

Here are issues which were discussed.
  1. SOX Compliance
  2. Transparency & standardization - The reason to go for outsourcing services (to implement what others have implemented)
  3. Developing new paradigms - i.e implement enterprise SAP system in 3 months
  4. Policies - Forget it
  5. Differentiation - Forget it
  6. Sharing Ideas - Forget it
  7. Employee Retention - Replacing or retraining or both ?
So, you can see that world big companies like General Motors are facing the same problem as the big companies in Malaysia do. Human have 99.99% same genome and all our differences are made up by 0.01%.

The solution for high turnover rate ? (As suggested by the panels)
  1. Job rotations
  2. International Assignments
  3. Try to retain those you have invested in a lot of money (bonding... familiar) ?
So, it is almost the same as what is practicing here.


Don Tennant - Vice President and Editorial Director, Computerworld and InfoWorld

As Editorial Director of Computerworld and InfoWorld, Don is responsible for the editorial operations of the two IDG media outlets. Since joining Computerworld in 2000, Don has held several positions, including Editor in Chief. He previously spent eight years as Editor in Chief of the Hong Kong edition of Computerworld.

Don was presented with the 2007 Timothy White Award for Editorial Integrity by American Business Media, and he is a recipient of the prestigious Jesse H. Neal National Business Journalism Award for editorial excellence in news coverage. His weekly editorial column won national gold awards from the American Society of Business Publication Editors (ASBPE) in 2006 and 2007, and a national gold award from Trade, Association and Business Publications International (TABPI) in 2006. Under his leadership, Computerworld has won dozens of editorial awards, including ASBPE’s Magazine of the Year Award in 2004 and 2006. Don holds a B.S. in Language degree (cum laude) from Georgetown University in Washington, D.C.

Diane E. Jurgens - Chief Information Officer, Asia Pacific and GM China Group

Diane Jurgens is General Motor’s Chief Information Officer, for Asia Pacific and the GM China Group. She reports directly to the Ralph Szygenda, Group Vice President and CIO. She also has a dual reporting relationship to the President of Asia Pacific and the President of the GM China Group. In this capacity she is responsible for the strategic planning and execution of IT systems to accelerate the growth of GM’s automotive business throughout the Asia Pacific region.

In her prior assignments at GM, Ms. Jurgens was the Global Process and Systems Integration Director responsible for development and deployment of systems worldwide in support of GM’s vehicle development processes. She led the strategic direction and drove technology innovations for visualization, digital mockup and parametric design tools to support best-in-class design processes. Additionally, Jurgen worked with strategic software partners to ensure emerging technology will meet GM's product development and cycle-time requirements. Prior to working at GM, Ms. Jurgens worked at The Boeing Company for the Information, Space and Defense Systems where she was the manager of CAD/PDM/CAE Integration. She joined the Boeing Company in 1986 and held positions of increasing responsibility in several business units (Military Airplanes, Missiles and Space, Computer Services, and Advanced Systems). Ms. Jurgens graduated with honours with Bachelors and Masters Degree in Electrical Engineering from the University of Washington. She earned a Masters of Business Administration with a concentration in International Business from Seattle University.

Timothy Kasbe - Chief Information Officer, Reliance Retail Ltd.

Timothy Kasbe’s IT work spans across Financial, Communication and Retail sectors in North and Latin America, Asia Pacific, Europe and recently, India. Beginning his career in Westpac Banking Corporation’s (AX:WBC) Forex floor, he moved to the world of technology with integrating companies as part of their M&A mission. He led rollout of National Roads and Motor Association (ASE:IAG), general insurance business in Australia. His stints in IBM (NYSE:IBM) included reengineering of the PC business, championing eBusiness standards called RosettaNet for the high-tech industry, Setting up ibm.com as tele-web channel, leading emerging business opportunities in communication and Retail sectors, where he served retailers like Wal-Mart(NYSE:WMT), Target (NYSE:TGT), Boulanger (France), Grupo Sanborns Hermanos S A (OTC:SAHEF), SuperValu (NYSE:SVU) and BestBuy(NYSE:BBY) among others, in the areas of customer centric stores, supply chain efficiencies and increasing employee productivity.

Timothy moved to India as the Chief Information Officer of Reliance Retail Ltd., wholly owned subsidiary of Reliance Industries Ltd.(BSE:RELI). Reliance Retail is designed to enable India’s distribution network with the rollout of massive number of stores across many formats using Information Technology. It is aimed at taking globalization, communication and technology to that part of the Indian population it has not reached before. Timothy is married to Amber, and has two children, named Jonathan and Sarala.

Michael Coomer - Executive Vice President, Asia Pacific Region, Global Financial Services Industry - EDS

Michael Coomer is executive vice president of the Asia Pacific Region and leader of the Global Financial Services Industry group. He is responsible for driving EDS’ business and operations in India, Greater China, Japan, Korea, Southeast Asia, Australia and New Zealand. He also serves as Chairman of the Board of Mphasis, a majority-owned subsidiary of EDS.

Coomer directs operations at multiple EDS Best Shore® operations in the region. He leads more than 30,000 employees providing services to EDS’ regional and global clients.

Reporting directly to President and Chief Executive Officer Ron Rittenmeyer, Coomer is also responsible for EDS’ Global Financial Services Industry organization. He brings more than 30 years of business and information technology (IT) experience to EDS, primarily in senior executive roles.

Previously, Coomer worked for Westpac Banking Corporation where he was responsible for all banking operations, supply chain management services, property and security. Reporting to Westpac’s CEO, Coomer implemented major programs that streamlined banking processes and IT infrastructure. He joined Westpac in 2002 as group executive for Business and Technology Solutions and Services with overall responsibility for IT, e-business, outsourcing governance and all back-office operations.

Before joining Westpac, Coomer worked for National Australia Bank from 1994 to 2000, advancing through executive positions to become chief information officer. Reporting to the bank’s CEO, Coomer was responsible for all IT operations in the United Kingdom, Ireland, the United States, Asia, Australia and New Zealand. He also served as executive general manager of corporate and e-business strategy.

Prior to joining National Australia Bank, Coomer held positions with IBM Global Services, Ansett Transport Industries and Rockwell International. At Ansett, he was CIO with responsibility for the airline’s information, scheduling, call center and booking systems.

In 10 years at Rockwell International, Coomer served in a number of roles involving telecommunications, defense and aerospace at the defense contractor. He also formerly was a director at the publicly held IT company Adacol and a number of private firms, also serving on the advisory board for the JB Were Private Equity Fund. Coomer has a bachelor’s degree in engineering and holds a graduate diploma with specialization in digital communications. He is also a graduate of the Harvard Business School Advanced Management Program, and a member and fellow of several Asia Pacific professional organizations.