WCIT 2008: MSC Cyberport & Teleperformance

To Develop Regional Contact Centre Services in Iskandar Malaysia

More about WCIT 2008.

MSC Cyberport Sdn. Bhd. will partner with Teleperformance, a company listed on the Paris Stock Exchange, the world’s leading provider of outsource Customer Relationships Management (CRM) and contact centre services, to develop and grow the contact centre industry in the State of Johor.

This was announced at a Memorandum of Understanding (MoU) exchange ceremony between MSC Cyberport Sdn. Bhd. and Teleperformance during the World Congress on Information Technology 2008 (WCIT 2008) at Kuala Lumpur Convention Centre on 21st May 2008.

The two organizations were represented by Mr. Ganesh Kumar Bangah, the CEO of MSC Cyberport Sdn. Bhd. and Mr. Jeffrey Nah, the Managing Director for ASEAN of Teleperformance. The MoU exchange ceremony was witnessed by Y.A.B. Dato’ Seri Mohd. Najib bin Tun Abdul Razak, the Deputy Prime Minister of Malaysia and Y.A.B Dato’ Haji Abdul Ghani bin Othman, the Chief Minister of Johor.

MSC Cyberport Sdn. Bhd. and Iskandar Development Regional Authority (IRDA) recognize the importance and value of providing contact centre services in MSC Cyberport Johor within Iskandar Malaysia. This initiative will help to generate employment and opportunities for new job creation in the State of Johor.

With the pioneer Teleperformance Contact Centre setup and Contact Centre Training Development Program implementation in the State of Johor, Johor will have the opportunity to become a shared services outsourcing hub with focus in contact centre outsourcing, leveraging on Singapore’s position as the regional logistics and financial hub.

“The Contact Centre Training Development Program will be jointly developed by MSC Cyberport Sdn. Bhd. and Teleperformance with full support from Knowledge-Workers Development Initiatives (KDI) of MDeC whereby funding to be identified from the Johor State Government, Iskandar Malaysia or other relevant parties. We hope this program is able to create at least 5,000 employed knowledge workers within 5 years period.” said Ganesh, CEO of MSC Cyberport Sdn. Bhd.

Jeffrey said, “Selected local colleges and community centres in the State of Johor will be identified as the source of suitable candidates for the Contact Centre Training Development Program and candidates who have successfully completed the Contact Centre Training Development Program will be offered employment by us at our to-be setup contact centre in MSC Cyberport Johor”.

Yesterday, MSC Cyberport Sdn. Bhd. signed an MoU with Sunil Mantri Realty Ltd. for the development of the 150-acre Bandar MSC Cyberport, the first MSC Malaysia Cybercity in Indahpura, Iskandar Malaysia.

For media enquiries, please contact:

MSC Cyberport Sdn. Bhd.
Halida Abu Bakar
Vice-President, Corporate Communications
Tel: +603 2082 1318
Email : halida@mol.com


Jeffrey Nah
Managing Director, ASEAN
Tel : +65 6338 7833
Email : jeffreynah@teleperformance.com.sg

About MSC Cyberport Sdn. Bhd.

MSC Cyberport Sdn. Bhd. is a public private partnership spearheaded by the Johor State Government to create a global Information and Communication Technology (ICT)
business hub within a world-class living environment for ICT companies from all over
the world within Iskandar Malaysia. MSC Cyberport Johor initiative is inline with the
MSC Malaysia initiative of the Government of Malaysia.

MSC Cyberport Johor presently covers two designated locations, namely Menara MSC
Cyberport and Bandar MSC Cyberport which is within the Iskandar. The MSC Malaysia
Cybercentre@Menara MSC Cyberport is ready for occupancy while Bandar MSC
Cyberport will be ready in phases from 2009. It is envisioned that these two hubs serve as a vehicle to initiate and facilitate the growth of ICT and knowledge-based industries.

About Teleperformance

Teleperformance, a company listed on the Paris Stock Exchange (NYSE Euronext:
0000051807), is the world’s leading provider of outsource CRM and contact centre
services listed. Teleperformance have over 83,000 employees in 281 contact centres
across 45 countries. It has been recognized by both IDC & Datamonitor analysts as the
overall worldwide leader in contact centre services in their respective reports published in February 2008.

About Iskandar Regional Development Authority (IRDA)

The Iskandar Regional Development Authority (IRDA) was established by a Federal Act
of Parliament – IRDA Act 2007 (Act 664) and is a single authority or single reference
point for promotions, approvals, implementations and regulations, aspires to carry best practices benchmarked against world standards.

IRDA has the statutory objective of realizing the vision and objectives of Iskandar
Malaysia which is to be a strong and sustainable metropolis of international standing. IRDA’s Iskandar Service Centre can be contacted toll-free at 1-800-88-3010 or +607-218 3010, fax +607-218 3111 or email enquiries@irda.com.my