Juniper Introduces Mission-Critical Support for Enterprise Customers, Available Directly from Juniper, IBM and Partners Worldwide

Juniper Networks® has introduced a new enterprise services portfolio, Juniper Care Plus, designed to protect high performance network investments while increasing reliability and operational effectiveness, and lowering operating expenses. Juniper Care Plus, expected to be available in Q4 of this year, will build upon the award winning Juniper Care set of services for device level support, extending mission critical support for enterprise customers.

Juniper Care Plus will keep the network at optimum readiness through high-touch support (Designated Service Manager), proactive automation tools to help automate and simplify the network (Junos Space, Service Now, Service Insight) and personalized services such as education, network consulting and account management – all mitigating risk for enterprise customers. The Designated Service Manager will provide personalized support through a single point of contact for all service activities, issues and incidents.

"Networks must be reliable, scalable, and secure and are an increasingly critical component to the overall success of enterprise organizations,” said Christine Tenneson, research director with Gartner. "Service organizations can help enterprises optimize network performance by providing robust automation tools, education and training and consulting services designed to help customers adapt rapidly to the increasingly complex infrastructure requirements, while maintaining business continuity.”

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