F5 Introduces Self-Service Support Capabilities and Diagnostic Tools

F5 Networks, Inc. , the global leader in Application Delivery Networking (ADN), announced the F5® iHealth™ system, an exclusive online support service available to F5 customers and partners, to improve the performance of application delivery infrastructures. iHealth is a web-based application that empowers administrators to identify performance issues, access data for troubleshooting, and exchange information with F5 Support teams for analysis.

F5 Managing Director for ASEAN, Teong Eng Guan shares, “This new offering is in line with F5's advocacy for greater support and services for our large community of users. Customers can obtain a comprehensive snapshot of their current infrastructure performances with iHealth; and use it to identify the opportunities for performance improvement or anticipate potential challenges.”

iHealth offered as a free web-based service to F5 worldwide customers and partners. It comprehensively analyzes the application delivery solution performance and provides recommendations for improving performance. In offering a proactive approach to troubleshooting, iHealth significantly decreases the time and effort necessary to diagnose and address technical issues.

Key benefits of the iHealth system include:
  • Self-Service Capabilities for Quick Remediation of Performance Issues
  • Proactive Identification of Potential Application Delivery Challenges
  • More Efficient Collaboration with F5 Support Professionals

Now, F5 customer can run self-diagnostics to proactively identify any application delivery issues—without needing to take systems offline or put a call in to the help desk. iHealth’s ability to capture specific details of a particular deployment significantly reduces the chance of redundancy or human error in performing diagnostic tasks.

Teong ends, “iHealth enhances customers’ experiences when dealing with F5, and demonstrates F5’s objective on empowering its users with tools to maximize the value of the customers’ investment on Application Delivery Networking.”

iHealth services are now available worldwide at no charge for all F5 customers and partners with a current services maintenance agreement. iHealth services can be accessed directly at http://iHealth.f5.com.