PayPal Opens Global Operations Centre in Malaysia to Support Significant Demand for Online Payments Worldwide

PayPal today officially opened the doors to its new global operations centre in Malaysia. This new facility offers service and support in English to PayPal’s customers across Asia and provides additional risk and financial services operations for PayPal’s business globally. Further Asian language support will be added in the near future. Hiring at the facility is well ahead of schedule with 200 staff already on-site. The company plans to hire up to 500 employees by end of 2013.

The facility is strategically located at 1 First Avenue, Dataran Bandar Utama, which is a Multimedia Super Corridor (MSC) status building developed to support the growth of high-tech companies in Malaysia. To expand its facility, PayPal is recruiting Internet-savvy university graduates and providing extensive training programmes on site. Interested candidates can apply online for customer service representatives and operational specialist positions at

“As PayPal’s business continues to grow globally, we are also expanding our operations and customer support to ensure we can deliver a great customer experience for anyone with a PayPal account,” said John McCabe, PayPal’s senior vice president of global operations. “We couldn’t be more pleased to open this new facility in Malaysia to help support our growth and better serve our customers in Asia and around the world.”

“We are happy to welcome PayPal to Malaysia as it puts the country on the global map for e-commerce and brings hundreds of higher-value jobs in the Internet and finance industries to our country,” said Dato’ Mukhriz Tun Dr Mahathir, Deputy Minister (Trade), Ministry of International Trade and Industry. “As a global leader in the payments industry with a well-known reputation as a quality employer, PayPal is the type of high-growth multinational company that we want to attract, invest and grow in Malaysia with our globally competitive workforce, world-class business environment and excellent technology infrastructure.”

“PayPal has an excellent track record in Malaysia with several global and regional firsts, including our partnership with Maxis for online bill payment and mobile commerce, our alliance with RHB for real-time top-up and send money services, and our co-branded prepaid card with MOL,” said Rupert Keeley, PayPal’s senior vice president for Asia Pacific. “Today’s grand opening ceremony is a milestone for the region as we expand our capabilities to help millions of consumers and merchants pay more safely online, and increasingly, on mobile devices.”

PayPal’s new facility in Petaling Jaya, Malaysia joins other global operation centres located around the world including Berlin, Germany; Chandler, U.S.A.; Dublin, Ireland; Omaha, U.S.A.; Shanghai, China; and Sao Paulo, Brazil. The company is noted for its exceptional work environments and its commitment to both employees and the local community.