Oracle Platinum Services: Redefining ‘IT Support’

World-leading IT solution company Oracle (NASDAQ:ORCL), announces the Oracle Platinum Service to transform the way customers can optimize the value of their technology investments.

Available immediately and at no additional cost to qualifying Oracle customers (as part of their standard Premier Support contract), it is available now for Exadata, Exalogic, SPARC Supercluster and Oracle Cloud.

According to Jimmy Cheah, Managing Director of Oracle Malaysia, Oracle Platinum Services bridge the gap between traditional IT support and fully-managed services, providing customers with an enhanced set of support services that enable improved performance, reduced cost and accelerated innovation.

Cheah also shares, “Customers can gain access to powerful services, including remote monitoring, faster service response times and quarterly patch updates directly to their systems.”

Providing the highest level of service in the industry, Oracle Platinum Services offer 5 minute Issue Response, 15 minute restoration or escalation to development, 30 minute joint debugging, 24/7 monitoring, Quarterly patching and system updates, and Proactive services to anticipate, identify and remediate issues.

“Oracle Platinum Services is a new paradigm in IT support that further reinforces the value proposition of systems engineered to work together. With this secure connection to Oracle, customers can decrease the cost and complexity of supporting their IT environment,” ends Cheah.