Symantec Announces Instant Messaging

Symantec Corp. (Nasdaq: SYMC) announced the availability of Symantec Instant Messaging ( with support for Microsoft Lync. Symantec is one of the first Software-as-a-Service (SaaS) vendor to support Microsoft Lync users, helping organisations that communicate using instant messaging platforms address their security and compliance issues. scans messages and attachments for malware, blocks malicious URLs, protects organisations from data loss and logs messages for compliance purposes without the need for additional hardware and software.

A recent Symantec survey on corporate Instant Messaging use found that IM poses significant risk to organisations. Approximately 60 percent of respondents use IM to communicate with contacts outside the organisation and 43 percent use it to share content not related to work. A further 29 percent reported using IM to send information they would not want their boss to know about.

“Instant Messaging is becoming a popular tool for internal and external communications and is used widely by the increasingly mobile workforce in Malaysia. However, it also has security risks which cannot be overlooked by organisations,” said Alex Ong, country director of Symantec Malaysia. “Symantec Intelligence showed that 1 in 11.3 links sent over IM link to malicious Web sites. In addition, Symantec’s Instant Messaging survey revealed that fewer than half of the organisations surveyed have suitable controls for monitoring IM.”

He added, “The open and informal nature of IM communications paired with a tendency to de-prioritize IM security leaves organisations susceptible to compliance breaches, data loss and malware infection. takes the risk out of IM so that companies can meet user demand for the latest technology while allowing a flexible and collaborative working environment anytime and from anywhere.” is designed to scan every IM sent to or coming from an organisation. Incoming messages, including attachments are scanned for viruses, worms and URLs which may lead to malicious Web sites. All incoming and outgoing messages are also matched against the organisation’s acceptable use policies. Any message that is malicious or suspicious or violates corporate policy is automatically blocked and the user is notified.

IM tools help companies improve productivity, be more responsive, support mobile and remote workers and gain operational efficiencies. However, opening these channels of communication to external contacts without proper security and control can expose organisations to security and legal risks.

“Instant Messaging in the workplace is becoming ubiquitous for both internal and external communications in organisations of every size,” said Chris Christiansen, vice president of Security Products and Services, International Data Corporation (IDC). “But this popularity is one reason why organisations are vulnerable to the risks that come with using desktop IM clients. Corporate IM needs the same high levels of malware protection and regulatory compliance required of email and Web services. Cloud-based security services can provide such protection.”

Key Features and Benefits of Instant Messaging

  • Comprehensive Solution: Includes an effective content control engine, malware protection, malicious URL detection, automatic message logging and configurable disclaimers.
  • Message Logging and Archiving: Meets regulatory compliance by logging message transcripts. Cloud-based archiving is available for organisations with more stringent compliance needs.
  • Skeptic™ Malware Protection: Using Symantec’s proven technology, protects organisations from threats by scanning messages and file attachments.
  • Cloud-based Service: No on-premise hardware and minimal software allows rapid deployment and low ongoing maintenance.

Symantec Instant Messaging is available now worldwide. The service can be purchased on its own or in combination with other services across email and Web and includes 24/7 support and service updates.

To sign up for a free trial, visit