Press release - Kuala Lumpur, 03 October 2013
Bursa Malaysia (previously known as Kuala Lumpur Stock Exchange, KLSE has implemented Oracle RightNow Cloud Service to improve its customer care and services as to record, track and escalate all inquiries and complaints. The deployment has helped Bursa Malaysia significantly reduced a large volume of basic inquiries, improved response time by 80%, slashed customer complaints by more than 70%, and cut staff costs by 40%.
Jimmy Cheah, managing director of Oracle Corporation Malaysia said, “Malaysian organizations need to move beyond their existing technology infrastructure and simplify it. Bursa Malaysia is leveraging cloud technologies to save costs, implement business solutions faster and importantly, serve its customers better. Bursa Malaysia is exemplifying the way forward for the financial services industry and Oracle is proud to be its technology partner."
Oracle RightNow is an enterprise CRM solution.
Original reference.
Media Contact:
Judy Wong
Pi PR Consultancy Sdn Bhd
+60377241710/+60126224688
judywong@pipr.com.my
Bursa Malaysia (previously known as Kuala Lumpur Stock Exchange, KLSE has implemented Oracle RightNow Cloud Service to improve its customer care and services as to record, track and escalate all inquiries and complaints. The deployment has helped Bursa Malaysia significantly reduced a large volume of basic inquiries, improved response time by 80%, slashed customer complaints by more than 70%, and cut staff costs by 40%.
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| Jimmy Cheah, Managing Director, Oracle Malaysia |
Jimmy Cheah, managing director of Oracle Corporation Malaysia said, “Malaysian organizations need to move beyond their existing technology infrastructure and simplify it. Bursa Malaysia is leveraging cloud technologies to save costs, implement business solutions faster and importantly, serve its customers better. Bursa Malaysia is exemplifying the way forward for the financial services industry and Oracle is proud to be its technology partner."
Oracle RightNow is an enterprise CRM solution.
Original reference.
Media Contact:
Judy Wong
Pi PR Consultancy Sdn Bhd
+60377241710/+60126224688
judywong@pipr.com.my
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