Singtel tops in 4G availability in Singapore, but lags behind other APAC markets: Opensignal

Date : 11 Jun 2019
Location: Singapore

Opensignal, a mobile analytics company, has just launched a report on the state of mobile network experience globally, which examines the user experience across 87 countries, from January to March 2019. This is measured in metrics such as, download speed, latency experience, and 4G availability, amongst others.

Singapore, and how it stacks up against the rest of APAC:
  • Singtel became the first Singaporean operator to cross the 90% threshold in Opensignal's 4G Availability metric, meaning users on Singtel's network were able to find an LTE signal in nine out of every 10 attempts
    • Singapore’s 4G availability is at 90% overall, lagging behind other APAC markets, such as Bangkok, Seoul, Taipei, and Tokyo
    • Globally, Singapore is ranked 14th out of 87 countries and territories, in terms of 4G availability
  • StarHub lost its lead in overall download speed to Singtel. StarHub's Download Speed Experience score dropped slightly in the last six months, while Singtel's increased to 42.5 Mbps, allowing it to claim the award in this category
    • All three operators had Download Speed Experience scores greater than 35 Mbps and Upload Speed Experience scores greater than 12 Mbps, putting them among the fastest operators in the world
    • Across APAC, Seoul recorded the fastest speeds (download speeds were a staggering 41% faster than Singapore / Sydney)
  • All of Singapore's operators — M1, Singtel, Starhub — provided a high-quality Video Experience to their consumers. The three earned Very Good ratings in overall Video Experience, while M1 and Singtel received our highest rating, Excellent, when we looked at 4G video sessions only

These findings of smartphone users’ experience represent the benchmark that initial 5G services must better to justify the investment. If the real-world experience of 5G is not significantly faster than current mobile services, operators will find it hard to charge more for 5G services, justify further network investments or explain the benefits of 5G to acquire new customers.