How Microsoft Enables Remote Work to Mitigate COVID-19

Date : 12-Mar-2020
Location: Global

Key Takeaways:
  • Jared Spataro, Corporate Vice President for Microsoft 365 shared a post which details how Microsoft enables remote work for their workforce, tens of thousands of Microsoft employees globally.
  • Microsoft has migrated most of our legacy applications to the cloud. But even with most applications accessible in the cloud, some still require VPN (because they are not yet cloud-enabled and they are installed on servers within the corporate network)
  • Nathalie D’Hers and her team are part of Microsoft’s Core Services Engineering and Operations (CSEO), Microsoft's internal IT team that builds and operates the systems that run Microsoft. They have spent the past few years transforming end-user productivity across the company and learning so much along the way.

 Best Practices:
  1. User identity and access with Azure Active Directory.
  2. Multi-factor authentication (MFA) with Azure Multi-factor Authentication.
  3. Managing device with Microsoft Endpoint Manager (MEM).
  4. Productivity applications with Microsoft 365 and One Drive.
  5. Meetings and collaboration with Microsoft Team.
  6. VPN with Windows Virtual Desktop.
  7. Continued monitoring of security and application performance.
  8. Support Work-from-home (WFH) culture using top-down approach.
  9. Dedicated SOPs and devices based on roles - different roles get different things.
Editor's comments:
  • Many enterprises in Malaysia are still dependent on VPN to enable WHF, mainly to access non cloud apps including email services. 
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