Milestone Systems' Study Shows Higher Reception of Singaporean Consumers Towards Video Tech Deployments

Date : 15-Sep-2020
Location: Singapore


Milestone Systems, a leading provider of open platform video management software.

Key Takeaways:

  • Milestone Systems, today unveiled the findings of “Video technology amid Covid-19”  study, highlighting the changing views and behaviors towards video technology now and in a post-Covid-19 norm.
  • Eight in ten Singaporeans are receptive to the usage of video technology, such as thermal imagining cameras and crowd management video analytics, when underpinned by a health benefit.
  • The research shows that when it comes to data privacy, majority of respondents are comfortable with video data being collected as long as personally identifiable information is removed or masked, and video data is deleted after the analysis.


Benjamin Low, Vice President of Asia Pacific, Milestone Systems,said,although majority accepts the imperative of deployment of video technology in dealing with current issues of the pandemic, many would be vigilant about data privacy issues - the solution is to build trust in consumers via prioritising data protection and practicing full transparency.


  • 300 consumers, between 20 to 64 years old, in Singapore were polled by AntzWorkz Consultants to examine the public’s receptivity towards video technology used in public places.
  • This study comes on the back of Singapore’s push towards adopting digital solutions, which include thermal scanners, biometric facial recognition systems and Artificial Intelligence cameras, through various initiatives such as the Advanced Digital Solutions scheme and Digital Resilience Bonus to facilitate safer public and work environments amid the pandemic.
  • Whilst not entirely familiar, most Singaporeans recognise benefits of video technology and showed greater inclination to visit public places with Covid-19 video technology measures.
  • Receptivity towards video technology is not associated with age. The study showed that having knowledge of video technology benefits and data measures is more likely to determine one’s acceptance, rather than age.

Editor's comments:

A high reception of attitudes towards video technology deployment in public places will bring lower crime rates - it shows that majority of Singaporeans are more willingly to sacrifice privacy in exchange for security and safety.

High Concentration of Video surveillance
High Concentration of Video surveillance

Photo by Matthew Henry on Unsplash