Date : 10-Nov-2021
Location: Singapore
Organization:
Alcatel-Lucent Enterprise, a leading provider of communications, cloud and networking solutions tailored to customers’ industries.
Key Takeaways:
Alcatel-Lucent Enterprise announced the launch of Alcatel-Lucent OmniPCX® Enterprise Purple, the communications platform designed for the digital age.
Offerings:
OmniPCX Enterprise Purple is an omni-channel platform targeting customer service teams and contact centre businesses.
Key features:
- Session Initiation Protocol (SIP) at the core - ensuring high quality communication with integrated security.
- Open architecture which caters for integration with other systems and legacy systems.
- Cloud based.
- ContactCentre-as-a-service model.
OmniPCX Enterprise Purple is available from October 2021, through Alcatel-Lucent Enterprise’s worldwide network of resellers.
Spokepersons:
Nicolas Brunel, EVP, Alcatel-Lucent Enterprise Communication Business Division,said,the offering essential for enterprises and public organisations to fully embrace the digital age.
Insights:
OmniPCX Enterprise Purple is part of the Digital Age Communications (DAC) strategy which centres on three pillars:
I.) The digital workplace: Enabling employees to work from anywhere (at the office, at home or remotely), with efficient communications, collaboration, and customer service, cloud-based solutions available at any time, from any device.
II.) Communications as the catalyst for enterprise agility: Connecting everything (people, applications, and objects) to enrich traditional business interactions, accelerate decision-making, automate business processes and pro-actively detect potential incidents before they occur.
III.) Flexible cloud-model solutions and architecture: From enterprise premises to a full cloud solution (private, public or hybrid), organisations can decide on the best approach to support their transformation in terms of budget, timeframe, and objectives.
Best Practices:
- Adopt omni-channel platform to integrate real-time communications into the core business processes.
Editor's comments:
- The critical success factor for enterprise deployment is the ability to integrate with existing systems.
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| CCaaS solution that will help companies better connect with their customers |
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