Alcatel-Lucent Enterprise Replenishes Real-Time Comm. with Omni-Channel Platform

Date : 10-Nov-2021
Location: Singapore


Alcatel-Lucent Enterprise, a leading provider of communications, cloud and networking solutions tailored to customers’ industries.

Key Takeaways:

Alcatel-Lucent Enterprise announced the launch of Alcatel-Lucent OmniPCX® Enterprise Purple, the communications platform designed for the digital age.


OmniPCX Enterprise Purple is an omni-channel platform targeting customer service teams and contact centre businesses.

Key features:

  • Session Initiation Protocol (SIP) at the core - ensuring high quality communication with integrated security.
  • Open architecture which caters for integration with other systems and legacy systems.
  • Cloud based.
  • ContactCentre-as-a-service model.

OmniPCX Enterprise Purple is available from October 2021, through Alcatel-Lucent Enterprise’s worldwide network of resellers.


Nicolas Brunel, EVP, Alcatel-Lucent Enterprise Communication Business Division,said,the offering essential for enterprises and public organisations to fully embrace the digital age.


OmniPCX Enterprise Purple is part of the Digital Age Communications (DAC) strategy which centres on three pillars:

I.) The digital workplace: Enabling employees to work from anywhere (at the office, at home or remotely), with efficient communications, collaboration, and customer service, cloud-based solutions available at any time, from any device.

II.) Communications as the catalyst for enterprise agility: Connecting everything (people, applications, and objects) to enrich traditional business interactions, accelerate decision-making, automate business processes and pro-actively detect potential incidents before they occur.

III.) Flexible cloud-model solutions and architecture: From enterprise premises to a full cloud solution (private, public or hybrid), organisations can decide on the best approach to support their transformation in terms of budget, timeframe, and objectives.

Best Practices:

  • Adopt omni-channel platform to integrate real-time communications into the core business processes.

Editor's comments:

  • The critical success factor for enterprise deployment is the ability to integrate with existing systems.
CCaaS solution that will help companies better connect with their customers
CCaaS solution that will help companies better connect with their customers