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Friday, January 30, 2009

Streamyx Broadband Connected Phone Line Not Working

When connected to Streamyx, the phone line is not working.

By default, while connected to Streamyx, your phone line (for verbal conversation) should be working as well.

This troubled yet intrigued me, for the fact that it used to be working until suddenly.

It could be related to my doing of downgrading the Streamyx package from RM 88 / month to RM 66 / month. But this is not a practical reason even though it may be possible.

I delayed going for customer service because I suspect that I wouldn't get a good answer. Eventually, I relented and took a trip to customer service and indeed, the customer service representative gave me a practical answer; the splitter. I argued that splitter couldn't be a good reason because it is a fact that you don't need a splitter to have the Internet and phone line working together. However, I appreciated that he stood by his ground and gave me a brand new splitter. I thanked him and went home and indeed the splitter didn't solve the problem.

I was determined to find out what happen... so, I just took out everything and slowly connect them back one by one while testing out the connection.

Eventually, I found the answer.

It is due to the lighting insulator; I have had my cable connected to a lighting insulator. Taken that out of the setup, everything is doing fine, went back to normal.

The reason behind all these is that (from my observation), probably the lighting insulator has become malfunctioned and it sucks out all necessary power from the phone line rendering the phone to have no power to operate while Internet connection is undergoing. In other words, there is nothing wrong with the phone line from TM Net and the package from Streamyx, but the phone device was deprived of electric power when the Internet connection is undergoing. If I could put battery to the phone device, it should work normal. But the culprit in this case is the lighting insulator.

Friday, January 23, 2009

Adobe Technical Communication Suite 2 (For Integrated Documentation)

Adobe Technical Communication Suite 2 consists of Framemaker, RoboHelp and Captivate.

It is meant to create interactive integrated documentation such as user guides. Printed user guides are hard to create because it is hard to create links, you can still do that but it requires thorough planning. So, usually for printed user guides, it is best to do it in a sequential manner (like step by step). But the problem of step by step user guide is that it is not generic and you will need to invest time to keep doing new version whenever new requirement arises.

To do something more generic and worth the investment of time and money, it is best to create content-based documentation (user guides). The challenge of content-based documentation are:
  • Readable with some sort of workflow
  • Integrated with links
  • Scalable
  • Reusable content
  • Accessible through various means
  • Duplicable
  • Collaborated; by having different authors

In short, you actually need a system to create content-based documentation. This is where the Technical Communication Suite 2 comes in. It is more than a content management system.

One example of sequential documentation is this (user guide for Time Attendance System) while a content based documentation can be seen here.

The enhanced suite includes Adobe FrameMaker® 9, the latest version of Adobe’s technical authoring and DITA publishing solution, Adobe RoboHelp® 8, a major upgrade to Adobe’s help system and knowledge base authoring tool, Adobe Captivate® 4, a powerful upgrade to Adobe’s popular eLearning authoring tool, and Photoshop® CS4, the industry standard for digital imaging software and a new addition to the suite. The suite also includes such category leading products as Adobe Acrobat® 9 Pro Extended and Adobe Presenter 7.

Features include:
  • Supports hierarchical books and industry standard DITA 1.1, and makes it easy to author topic-based content.
  • Capability to aggregate unstructured, structured and DITA content in a seamless workflow
  • Easily import and incorporate feedback reducing the time and effort to develop content.
  • Allowing users to access and search for stored content.
    allow technical communicators to easily author XHTML-compliant professional help content.
  • Can publish content to multiple online help formats, including an Adobe® AIR™ application that offers a seamless online and offline user experience and supports rich features such as RSS feeds and user comments

The Adobe Technical Communication Suite 2 is immediately available in North America through Adobe Authorized Resellers and the Adobe Store at Estimated street price for the suite is RM$7,599.00. FrameMaker 9, RoboHelp 8 and Captivate 4 are available as standalone products as well. Estimated street price for FrameMaker 9 and RoboHelp 8 is RM$3,999.00 for each, RM$3,199.00 for Captivate 4. These prices do not include shipping charges or taxes.

Adobe eLearning Suite and Adobe Captivate 4 are immediately available through Adobe Authorized Resellers and the Adobe Store. Estimated street price for the suite is RM$7,199.00 and RM$3,199.00 for Adobe Captivate 4 as a standalone product. Upgrade and education pricing for both products is available. Both the Adobe eLearning Suite and Adobe Captivate 4 are compatible with Microsoft® Windows® XP with Service Pack 2 (Service Pack 3 recommended) and Windows Vista® Home Premium, Business, Ultimate, or Enterprise with Service Pack 1. Pricing does not include shipping or taxes.

If you are running a productive software company, you should invest on this.

Check out the full details.

Tuesday, January 20, 2009

Adobe Ships Flash Media Server 3.5 Software

Adobe® Flash® Media Interactive Server 3.5 software and Adobe Flash Media Streaming Server 3.5 software is now available. Suitable to web content providers.

New features and functionality in both servers include:

  • Dynamic Streaming used to provide end-users with a broadcast-quality, uninterrupted viewing experience using standard video formats such as H.264 encoded in multiple bit rates.
  • Streaming encrypted media protected with the Adobe Flash Media Rights Management Server software
  • An integrated HTTP server for a complete turnkey solution to deliver full media experiences
  • Support for delivery of XMP Metadata created using Adobe Production Premium CS4

Pricing and availability:
Adobe Flash Media Streaming Sever 3.5 is offered at RM$3,591.83. The upgrade from Adobe Flash Media Streaming Media Server 3.0 is available for RM$898.95. Adobe Flash Media Interactive Server 3.5 is offered at RM$16,239.91. An upgrade from Adobe Flash Media Interactive Server 3.0 is available for RM$1,259.87. Both products are immediately available. For more information, please visit

Check out full details.

Monday, January 19, 2009

Got Paid From Text Link Ads (#2)

Thanks to Text Link Ads again for a second time since the first time.

Whatever amount is it, even 1 cent, it is still money.

Gong Xi Fa Chai!!!

Friday, January 16, 2009

Australian Integrated Financial Group Switches to Juniper Networks High-Performance Solutions

Australian Unity, one of Australia’s leading integrated financial institutions, has invested in a comprehensive range of Juniper Networks campus solutions which include switching and network security technologies that cost-effectively deliver services and comprehensive network access control (NAC) with centralized network management and reporting.

The campus solutions include Juniper Networks EX-series switches, the Secure Access 2500 SSL VPN appliance, Unified Access Control (UAC), the Security Threat Response Manager (STRM) and the Network and Security Manager (NSM), and will help enable the company to meet the growing and rigorous technical and security demands of its organization while streamlining operations and reducing capital and operational expenses.

Australian Unity is a national healthcare, financial services and retirement living organization with more than AU$440 million in revenues. It provides services to more than 400,000 Australians, has over 185,000 associate members and employs over 1,000 staff.

Check out the full press release.

Wednesday, January 14, 2009

Strategies of ICT Companies (2009 1st Quarter)

I have only managed to gather about less than 10 strategies.




Focus on mid enterprise

Microsoft Malaysia

Focus on mid enterprise

Microsoft Global

Windows 7


EPF Scheme

Green Packet


Juniper Networks

Government High speed broadband Project


Google Apps Reseller Program


Bankruptcy Protection


New products

Basically for those in the enterprise business, they are going to aim high but shoot low, all going for mid-enterprise market. In fact, what this means is that enterprise customers actually are going to get a discount for buying solutions by opting for lower end products. The Google Apps will also suitable for mid-enterprise sector.

Juniper Networks provides the best sharing of strategy and hinted that the broadband initiative is still something big for telecommunication industry.

If you have any more strategies, please email

Maybe it is not sustainable to keep changing strategies.

Tuesday, January 13, 2009

Server Has Not Yet Been Opened (Crystal Report 8.5)

Experiencing this exception during deployment ? Even though it is working fine at the development machine.

  1. Open up Crystal Report 8.5
  2. Goto "Database/Convert Database Driver".
    Reset the driver by selecting the dll file. If it is the correct dll file, select it again to reset it. If you are connecting using OLEDB, then the file should be pdsoledb.dll. This applies to MS SQL and MS Access.

  3. The next step is trickier, make sure you select only "Microsoft OLEDB Provider for SQL Server". Do not select "SQL Native Client" which will give you the "Server Has Not Been Opened" error.

  4. Click "Next" and provide the proper connection parameters for your local data source. During deployment, you must also dynamically reset the parameters to the proper one using 'SetLogOnInfo'. Check out here for sample codes (using VB6 and Crystal Report 8.5 with database of either MS Access of MSSQL).

  5. Remember to save the rpt file.
  6. You are done. Test it out at deployment machine again

For your information, CR 8.5 is no longer available in the market and thus is no longer supported by Crystal Reports + Business Objects + SAP. Most of the cached links are no longer available :(

If this solution doesn't help it, check out here which talks about the other two common issues of Crystal Report 8.5 deployment.
  • Unable To Find Database DLL
  • Physical Database Not Found

Speaking from experience you should encounter these exceptions in the following order.
  1. Unable To Find Database DLL
  2. Physical Database Not Found
  3. Server Has Not Yet Been Opened

    You may also encounter another not so critical issues:
    • CRViewer Export Button Not Working.
      Solution:-->Make sure these dlls are in c:\windows\system32 and it is registered (in the deployed machine)
      • u2dapp.dll
      • u2ddisk.dll
      • u2dmapi.dll
      • u2dnotes.dll
      • U2dpost.dll
      • U2dvim.dll
      • U2fcr.dll
      • U2fdif.dll
      • U2fhtml.dll
      • U2fodbc.dll
      • U2frdef.dll
      • U2frec.dll
      • U2frtf.dll
      • U2fsepv.dll
      • U2ftext.dll
      • U2fwks.dll
      • U2fwordw.dll
      • U2fxls.dll
      • exportmodeller.dll

    • Printer selection option box is not available
      Solution:--> You have to create custom codes for it in your software application and link it with CRViewer.

    Test Management System (For Software Developers)

    Check out Zephyr

    It's a flexible test management system that features two-way integration with popular issue-tracking systems JIRA and Bugzilla via Web services. It allows interoperability with commercial, open-source or homegrown test automation tools and provides IT leaders real-time insight into every step of the testing process.

    For the first time, IT leaders can realize the benefits of a test management platform in an easy-to-use, low-cost, Software-as-a-Service offering, rather than spend a fortune on complex installed applications. With the Zephyr KickStart program, organizations can have a deployed and functional test management system that suits their particular environment along with a trained test team in a matter of just two days.

    Zephyr 2.0 provides a simple way for organizations to quickly get a handle on their in-house and outsourced testing activities as it enables IT management and testing teams to collaborate seamlessly across time zones. It's all about flexibility and is the only test management solution that provides end-to-end management of quality cycles, including department management, resource management, test case management, test execution, defect management, document management and all aspects of reporting and metrics in real time. QA teams save, time and effort, and improve productivity with Zephyr 2.0.

    Thursday, January 08, 2009

    2009 Trends in Networking and Security

    As I am desperately seeking 1st quarter strategies for companies, David Gibson of Inter-Asia is kind enough to supply me with this comments Wan Ahmad Kamal, Country Manager, Juniper Networks Malaysia about trend in Networking and Security for 2009.

    There are 7 key areas identified by Juniper Networks Malaysia.

    1. Next Generation Networking Internet Protocol (IP) Core and High Speed Broadband

      “The 13-country Frost and Sullivan Asia-Pacific Broadband Access Technology and Market Comparison study released mid-year, showed the money to be made by telcos from offering broadband services to both corporate and home users. With a compound annual takeup subscription growth rate across the region, of 19.9%, revenues across Asia Pacific stood at US$28.1billion in 2007 and this is projected to reach $42billion by end-2013. Focused investment in HSBB (high speed broadband) in Malaysia via fibre-to-the-home and Ethernet-to-the-home with last-100 metres vDSL built on an end-to-end infrastructure for which Juniper Networks is set to provide the core network and other components, will further stimulate broadband demand and enhance national competitiveness.

    2. Network and data centre consolidation and network virtualisation

      “Network and data centre consolidation reached fever pitch in 2008. Organisations have been focusing on this as a key way to reduce operating expenditure but many networks are still far too complex. 2009 will see a shift in focus to look across the entire organisation and really address complexity. We’ve seen a number of customers look at cost and space savings available with this virtualisation technology in 2008. The challenge is getting server and network teams together to break down communication and education barriers to help businesses really streamline their data centres. 2009 will be the year that the network is the next to get the virtualisation treatment.”

    3. Green Networking

      “Beginning in 2008, 2009 is likely to see quantifiable metrics for efficiency and power consumption become a core element to RFPs (requests for proposals). To date it’s been a ‘nice to have’ with vague, unquantifiable goals. There are now testing standards (which Juniper is leading with testing vendor Ixia) that allow more rigorous demands to be placed around the green credentials for networking equipment.”

    4. IPv6

      “2008 saw an uptake in interest in IPv6, but only a few real implementations. As the number of available IPv4 addresses rapidly dwindles, 2009 may just be the year that the industry really starts to embrace IPv6. It’s not going to suddenly replace IPv4, but we’ll certainly see an increase in deployments as operators and companies look to future proof their networks.”

    5. Network Operating systems

      “Maximising network and server resources depends on using them more effectively and this needs proper management. The network operating system is a key way to achieve this and as such it is likely to emerge as a more important part of the buying decision in 2009. This will see new battles emerging among the main network vendors to differentiate and help customers reduce operating cost. It’s certainly an area that Juniper is making significant investment with JUNOS forming a core part of the business strategy.”

    6. Network intelligence and policy control

      “Companies are looking to leverage a lot more multiplay applications which will lead to an increasing mix of video, voice and data flowing over networks. Dealing with these multiple traffic types is certainly achievable with only modest networks - as long as they have enough intelligence built in. In 2009, the mechanism to achieve this level of intelligence, through advanced application aware networking, is likely to emerge as a key focus area for businesses.”

    7. Network Security

      “Against a backdrop of economic uncertainty, environmental pressures and tighter budgets going into 2009 from 2008, investments in Network and Internet Security will continue. Recent events that unfolded in Mumbai & Bangkok raise focus on not just security and connectivity, but continued access to information and data. In this aspect, ICE (In-Case of Emergency) capabilities, disaster recovery and business continuity will be top of mind with many CIOs. In addition, some organizations will supplement that with identity management and access control to tighten their information security. Consolidation and virtualization will extend to security solutions in an effort to reduce security appliance sprawl and reduce costs in power and cooling in the data centre.”

    All comments attributable to Wan Ahmad Kamal, Country Manager, Juniper Networks Malaysia.

    This is a good insights into what Malaysia is expecting to see in 2009.

    Time-Bomb Management

    The automotive industry is 113 years old and along that way, came many best practices for business. And today most of them are complaining. In fact, even with so much of exposure to the business, the Malaysian automotive industry once was almost going for the scrap.

    It seemed like Satyam may not be alone, like many the company had no choice but to move forward and bear all sort of business risks, including inflating accounts and absorbing more credits to trade time and financial marginal gains for a bigger hope tomorrow. But too bad the medicine didn't work.

    The first thing that came to my mind is that it is easier to start a business and bring it forward to glory; what needed are passions and cash flow.

    But it is harder to maintain a business in the long run.

    The commercial software industry is 34 years old (Microsoft),Satyam is 22 years old.

    This goes on to suggest that software outsourcing is not everything pretty, it is always interim and cash flow. But having cash flow is essential to the growth of the business.

    The next generation of entrepreneurs have to take this as an educational case study.. Suddenly, it seemed like India is having too much ICT, computer software and hardware professionals and now they are probably looking for a way out.

    What will this contribute towards our immediate expectation ?

    • With USA slowing down as well, my guess that Indian ICT professionals will be interested to gain entry into Malaysia and Singapore.
    • Malaysia outsourcing business may gain significant benefits in the short term and hopefully that will contribute some to the ICT industry in Malaysia.
    • But the slowing down of USA and India (as main contractors) may also affect the sales of outsourcing in Malaysia, because not many people are buying. Let's not forget that other countries in areas such as latin America also have software outsourcing capabilities, they term it as "near shoring", with this, it doesn't seem like Malaysia outsourcing is going to get a lot of business but we may be able to have a lot of people waiting for work to do.
    • Project management, software management and human resource management may gain significant edge in the short term given that now there are more heads to manage and less numbers to look at. This is one area that Malaysia can focus on actually.

    I think that Satyam has been waiting for the right time to announce this fraud and thanks to the financial crisis in the USA. Same goes to many other companies who would take opportunity to lay off employees.

    The world needs to create a brand new world-economy or some sort of culture to absorb all these gaps as described by Satyam's founder B. Ramalinga Raju and I think many more will not agree more with him.

    With the USA economy crisis, the world is not getting poorer, but the existing economy is; existing businesses are. Business people and entrepreneurs need to think about potential time bombs and this is not just some sort of enlightenment, it is a mandatory action. Someday your number will be up.

    And just like software development, theory may not resonance well with actual codes. If it is not proven, it may be a time-bomb.

    Time-bomb management is a new skill we all need to acquire.

    Wednesday, January 07, 2009

    Intel and Adobe to Extend Flash Platform to TVs

    Adobe Flash to make way into set-top box industry.

    Adobe ® Systems Incorporated starts the new year by announcing plans to collaborate with Intel Corporation on development to port and optimize Adobe® Flash® The high-definition capabilities of the Adobe Flash Platform, together with the Intel® Media Processor CE 3100, the first in a new family of purpose-built Intel System on Chips (SoCs) for CE devices, creates a powerful entertainment hub capable of delivering rich Web content and Adobe Flash based applications to an array of Internet-connected CE devices.

    Check out the full press release.

    Thursday, January 01, 2009

    Tech Blog Malaysia Statistics (Dec 08)

    As usual, check out the analysis for 2007.

    For month of Jan 2008
    For month of Feb 2008
    For month of Mar 2008
    For month of April 2008
    For month of May 2008
    For month of June 2008
    For month of July 2008
    For month of Aug 2008
    For month of Sep 2008
    For month of Oct 2008
    For month of Nov 2008..

    For Dec 2008, we have the followings:

    • The brand of this blog
    • A company providing HAPS technology
    • Malwares and Phishings
    • A Common MS Windows' Problem
    • A common VB6 programming problem
    • Problems with accessing Apple store in Malaysia
    • Internet performance

    • Total monthly traffic decreased by 9% (This is a more significant decrease compared to last month)
    • Traffic from referring sites improved by 1.54% and even traffic traffic improved by 1.06%
    • Google still tops contributor (67.7%). Slightly down from last month.
    • Top 5 countries (Malaysia, US, UK, India, Singapore). Check out here.
    • 84.22% of visitors are new visitors. (A slight decrease from last month, this is attributed to the increase in traffics from direct and referring sites.)

    • Site loyalty improved. This is good for marketing of certain types of product such as subscription based.
    • Dec 2008 is a holiday month for readers and would-be readers, people seemed to use the Internet and search engines for more leisure topics. This is good too :P (let the world take a good break). We have stopped blogging since the past 9 days to respect this great harmony.
    • The requirement for ICT news and blogs is most peak at the end of 1st quarter and 3rd quarter 2008. This suggests that people actually started working (selling) at the end of 1st quarter and try to meet quota at the end of 3rd quarter.
    • IT-Sideways hasn't gain significant new traffic sources, partly due to limitations of topic categories.
    • The ICT summary for 2008 suggests that Malaysian companies are not aggressive in terms of PR and marketing, mostly busy on sales and servicing customers. This is a trade-off for becoming global brand power.