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Saturday, June 25, 2016

A Quick Guide to Delivering Positive Customer Experiences

Attributed to Daniel Cran, APAC Director, LogMeIn

According to Gartner, 90 percent of businesses will be competing mostly on customer experience rather than on product quality this year. This is a substantial jump from previous years – 36 percent in 2014 and 58 percent in 2015. With customer experience now the key differentiator, businesses are under pressure to ensure that every customer contact is positive.

In fact, a recent survey conducted by management consulting firm, Fifth Quadrant, on behalf of LogMeIn, has revealed that customer experience may have a direct impact on the business’ bottom line. It was found that 72 percent of customers across South East Asia will stop patronizing a brand following a bad experience, and 69 percent will advise their family and friends to avoid that brand. The stakes are high for businesses – fail to please, and businesses can fail on sustaining customer loyalty and advocacy. The power is now in the hands of consumers. Especially online, where consumers are spoilt for choice with products and services, and they can easily browse and compare among various brands. So, what can businesses do to ensure they navigate this customer experience journey successfully?

Thursday, June 16, 2016

Kaspersky Lab Exposes Massive Underground Market Selling Over 70,000 Hacked Servers

Jun 15, 2016:

Kaspersky Lab researchers have investigated a global forum where cybercriminals can buy and sell access to compromised servers for as little as $6 each. The xDedic marketplace, which appears to be run by a Russian-speaking group, currently lists 70,624 hacked Remote Desktop Protocol (RDP) servers for sale. Many of the servers host or provide access to popular consumer websites and services and some have software installed for direct mail, financial accounting and Point-of-Sale (PoS) processing. They can be used to target the owners’ infrastructures or as a launch-pad for wider attacks, while the owners, including government entities, corporations and universities, have little or no idea of what’s happening.

xDedic is a powerful example of a new kind of cybercriminal marketplace: well-organized and supported and offering everyone from entry-level cybercriminals to APT groups fast, cheap and easy access to legitimate organizational infrastructure that keeps their crimes below the radar for as long as possible.

Tuesday, June 14, 2016

Muslims Turn to Online Retail to Purchase Festive Items for Ramadan and Hari Raya

May 26, 2016:

Criteo, the performance marketing technology company, today released seasonal data in anticipation of Ramadan to help eCommerce businesses better engage consumers during the festive season. Based on consumers’ online browsing and buying activity, the second and third weeks of Ramadan represent an opportunity for retailers to engage consumers when they are actively purchasing items for upcoming celebrations. During this period in 2015, there was a 128 percent uplift in eCommerce transactions.

Criteo data also revealed a 75 percent increase in traffic to eCommerce platforms during the same period, of which six in 10 consumers were found to be viewing products across multiple devices. To attract and retain customers during Ramadan, retailers must ensure that their online advertising campaigns are optimised across desktops, laptops and mobile devices.

The findings are based on an analysis of 1.5 million online transactions in Indonesia, Malaysia and Singapore before, during and after Ramadan in 2015.

“The Islamic holy month is marked by festivities that involve redecorating homes, gift giving or wearing new clothes to welcome visiting friends and relatives. Rising smartphone adoption and more time spent at home as Muslims break their fast together, means it becomes more convenient if essential items are purchased online. During this period, retailers must ensure that they are helping consumers sift through online product inventories to discover what they want and need, by delivering personalised and relevant content,” said Yuko Saito, Managing Director, Criteo Southeast Asia.

Criteo’s eCommerce Industry Outlook 2016 and analysis of shopping data from 2015 highlights two additional trends that will impact Southeast Asian retailers during Ramadan.

Monday, June 13, 2016

UOB's Commentary on the Government’s plans to move Malaysia up the value chain

Commentary: How successful are the government’s plans to move Malaysia up the value chain and is this resulting in economic growth and resilience?

The Malaysian government made a commitment to transform the country into a high-income economy by the year 2020. Now at its midway point, Julia Goh, Economist at United Overseas Bank (Malaysia) Bhd (UOB Malaysia), analyses the success of this strategy and its impact on the country’s growth so far.

Q 1.) The government introduced a number of projects to jumpstart Malaysia’s potential growth, improve public service delivery and help the country achieve high-income economy status by 2020. Based on the country’s achievements so far, is Malaysia on track to become a high-income economy within the next five years?

Ms Goh: Malaysia’s achievements to date are commendable, especially when we evaluate its success against persistently slower global growth, volatile financial markets and a weaker Ringgit.

To track Malaysia’s progress so far, we look at the initiatives under the National Transformation Programme (NTP), a public sector reform programme launched in 2010 to propel Malaysia’s journey towards achieving developed nation status by 2020. Now at a significant mid-way point, the NTP has an overall achievement rate of over 100 per cent, suggesting Malaysia stands in good stead to achieve its objective by 2020.

Ms. Goh

According to the NTP 2015 annual report, key milestones have been achieved and proven by way of macroeconomic stability and a firmer Ringgit. Efforts to improve Malaysia’s resilience have also been acknowledged by international rating agencies, Standard & Poor’s and Moody’s, who reaffirmed the country’s A- and A3 ratings with a stable outlook, respectively.

Moving forward, however, maintaining such momentum will be challenging given the tougher operating environment both globally and within Malaysia. We believe further investments from the private sector will help boost the country’s economic growth. However, there is a need for the government to continue creating a conducive and competitive landscape where multinational corporations, government-linked companies, private enterprises, and new innovative startups can thrive together in building Malaysia’s future economy.

IT News Week 3 Jun 2016

For IT News Week 1 Jun 2016.

For this week / last week, here are / were the biggest news.
  • PR - Jun 13, 2016 - Keeping 100,000 Motorists Hydrated Amidst The Festivities
  • PR - Jun 13, 2016 - Barracuda, Winner of 2016 Microsoft Azure Certified ISV Solution Partner of the Year
  • PR - Jun 10, 2016 - Dimension Data Delivers Seamless Data Centre Migration for Lockton
  • PR - Jun 10, 2016 - 'Ini Rayaku Bersama HP' Campaign
  • PR - Jun 10, 2016 - Her Majesty The Queen to honour young person from Malaysia with Queen’s Young Leaders Award
  • Schroders - Jun 9, 2016 - Euro 2016: Where are the best equity opportunities among the tournament favourites?
  • PR - Jun 7, 2016 - Microsoft: Cloud is critical to digital transformation in the APAC financial sector but lack of regulatory understanding a key hurdle
  • PR - Jun 7, 2016 - Shape Your Laser Beam into a Ring Profile
  • PR - Jun 7, 2016 - Nickelodeon: PAW Patrol Pups Take Flight app
  • PR - Jun 3, 2016 - New research from Kaspersky Lab reveals kids are addicted to online friendships
  • PR - Jun 1, 2016 - Accenture and Avanade Named Microsoft 2016 Alliance Partner of the Year
  • PR - Jun 1, 2016 - Symantec Announces Encryption Everywhere

Microsoft: Malware Infection Index 2016 Highlights Key Threats Undermining Cybersecurity in APAC

Jun 7, 2016:

Microsoft Asia today announced the launch of its Malware Infection Index 2016 (MII2016), which identifies the key malware threats in the region and ranks markets in Asia Pacific according to how much they are affected.

The top three most encountered malware include Gamarue, a malicious computer worm that is commonly distributed via exploit kits and social engineering; and Skeeyah and Peals which are trojans that try to look innocent to convince you to install them. These malware can steal your personal information, download more malware, or give a malicious hacker access to your PC. The findings are based on data from the Microsoft Malware Protection Center (MMPC) and the Microsoft Security Intelligence Report (SIRv20).

The Asia Pacific region is especially vulnerable with emerging markets most at risk of malware threats. Out of the top five locations across the globe most at risk of infection, a total of four are from the Asia Pacific — Pakistan, Indonesia, Bangladesh and Nepal, topping the rankings at first, second, fourth and fifth places respectively in terms of computers encountering malware.

In fact, the Windows Defender Advanced Threat Hunting team in April reported the discovery of a group of cybercriminals, dubbed PLATINUM, who have actively since 2009 been targeting governmental organizations, defense institutes, intelligence agencies, and telecommunication providers in South and Southeast Asia.

The top three most-encountered malware families in the Asia Pacific region were Gamarue, a worm which can give a malicious hacker control of your PC; and Trojans Skeeyah and Peals, which can steal personal information, download more malware or give hackers access to your PC.

Inforgraphics.

Thursday, June 09, 2016

Teabox Raises Funding From Angel Investor (Cameron Jones)

Jun 9, 2016 - BANGALORE, INDIA:

Teabox today announced that it has raised an undisclosed round of funding with a Teabox customer Cameron Jones, a Singapore­based Angel Investor and Tea Connoisseur. Concurrently, Teabox has also raised venture debt from DBS Bank Limited (“DBS”), South­East Asia’s largest banking and financial services company.The company will use the capital infusion to expand its presence and fuel growth and innovation in global markets.

Becoming an investor from being a customer, Cameron Jones, said, “I invested in Teabox because I'm a big proponent of what they're doing in the tea space and love the attention to detail they have. Teabox is well positioned to become the global premium tea brand in the world, and I'm excited to back them in growing their business on a global scale." One of the Teabox's early backers, Robert Bass, was also originally a customer who was impressed by the freshness of the tea sold by Teabox.

Monday, June 06, 2016

COMPUTEX 2016 Day 4 Highlights

Jun 4, 2016 - Taipei, Taiwan -

COMPUTEX 2016 is about to draw to a close, but that doesn't mean that the hype is dying down anytime soon. The leading global ICT event of the year in Asia is now on its fourth day, with new and innovative devices by global brands seek to revolutionize the current standard in the world today. Day 4 now showcases the most ground breaking gears and the hottest gaming hardware on the show floor.

Friday, June 03, 2016

IT News Week 1 Jun 2016

For IT News Week 4 May 2016.

For this week / last week, here are / were the biggest news.
  • PR - Jun 3, 2016 - A third of consumers willing to ditch their friends for their smartphone
  • PR - Jun 2, 2016 - F-Secure Appoints Samu Konttinen as President and CEO
  • PR - Jun 2, 2016 - Shenzhen, China - Huntkey at COMPUTEX 2016
  • PR - Jun 2, 2016 - HWBOT and CyberMedia Bring Overclocking to COMPUTEX 2016
  • PR - Jun 2, 2016 - Microsoft and Xiaomi Expand Partnership to Bring Productivity Services To Millions Of Devices
  • PR - Jun 2, 2016 - Spherix Featured in International Patent Publication
  • PR - Jun 1, 2016 - Shopee launches Free Shipping Program for everyone in Malaysia!
  • PR - May 31, 2016 - Parents Grapple with Cyber bullying, Online Predators and Privacy in Malaysia
  • PR - May 31, 2016 - Brocade Advances Automation Leadership with Open Network Automation Platform
  • PR - May 31, 2016 - PIKOM Hosts Inaugural PLC Annual Leadership Award
  • PR - May 30, 2016 - Mobile Network Operators of the world meet at the 18th SIGOS Telecommunications Conference in Frankfurt, Germany
  • PR - May 30, 2016 - Intralinks Announces Content Collaboration Network

TnG (Touch ‘n Go) Launches TimeTraveller Watch

Jun 3, 2016:

In conjunction with the launch of Malaysia’s first ever “TimeTraveller Watch”, a stylish wrist watch with a Touch ‘n Go function incorporated for instant reload and payment purposes, 11street, announced its latest collaboration with DCR Marketing, a quality premier provider to make this innovative fashion accessory available on Malaysia’s most exciting e-mall.

Offering ultra-ordinary functionality, “TimeTraveller Watch” allows users to shop, travel, dine and even stay with just a tap with this revolutionary wearable fashion. With a “watch card” enabled with Touch ‘n Go function, users could visit over 2,000 Touch ‘n Go merchants’ outlets in Malaysia.


“TimeTraveller Watch” is now selling at only RM222 inclusive of 6% GST and free shipping within Malaysia for the 1st 100 purchase on 11street. The retail price is RM239 (exclusive 6% GST) and will be made available at Touch ‘n Go Hubs The Sphere, Bangsar South and KL Sentral. The “TimeTraveller Watch” is now available in 2 colours – Black and White and more colours will be available soon.

To further excite fashion tech lovers, a Share & Win Contest will be running on 11street’s Facebook and LINE starting from 3 until 12 June 2016. Six winners with the most creative captions and highest likes for each platform will be rewarded with a stylish-cum-convenient wrist watch. For those who are interested, please visit 11street’s FB Page or Instagram Page.

The Business Value of Trust – A New Battleground for Digital Success

Digital startups are winning the consumer trust battle

Established companies have a 6% “legacy tax” on trust. Approximately 47% of consumers surveyed plan to switch to a digital startup due to perceived trust concerns over how their personal data is being used, compared with 41% who said they would rely more heavily on established, pre-digital enterprises. For instance, Alipay, China’s third-party online payment company, has become the largest online payment processor in the world in less than a decade.

Tuesday, May 31, 2016

Barracuda’s Intronis MSP Solutions now includes Barracuda Essentials for Office 365

May 30, 2016 :

Barracuda Networks, Inc., a leading provider of cloud-connected security and storage solutions, announces its Intronis MSP Solutions, which provides backup and data protection solutions for managed service providers (MSPs), now includes Barracuda Essentials for Office 365, a suite of cloud services that combines email security, archiving, and backup in a single solution.

Barracuda Essentials enables MSP partners to provide protection for customers in Office 365 environments against data loss resulting from targeted email attacks as well as recovery after a data loss event. Providing vital multi-layered security, archiving, and backup to help customers prepare for, migrate to, and rely on Office 365 with confidence. The package enhances Microsoft’s built-in features with added email security and Advanced Threat Detection.

Kerjaya Sukses Launches Special CSR Programme

May 30, 2016:

Kerjaya Sukses Sdn. Bhd. the local partner of global HR Consulting from BTI Consultants, today launches its Corporate Social Responsibility (CSR) initiative in direct support of three (3) key segments of the workforce- a) Retrenched Workers, b) Single mothers/women returning to the Workforce and c) Unemployed Graduates.

Among the programmes that will be offered free of charge are:
  • Resume Writing
  • Interview Skills
  • Effective Networking Skills
  • Financial Management
  • Thinking On Your Feet

Monday, May 30, 2016

Brocade and Guiyang High-Tech Industrial Investment Group Co., Ltd (HTII) Announce Joint Venture in China

May 29, 2016 :

In China, Brocade and Guiyang High-Tech Industrial Investment Group Co., Ltd (HTII), announced the signing this week of a joint venture agreement to establish Guizhou Huiling Technology Co., Ltd. (GHTC). The joint venture combines Brocade’s leading data centre networking solutions with Guiyang’s leadership and innovation in Big Data to help customers modernise and transform their networks into platforms for business innovation. GHTC is 51 percent owned by HTII and 49 percent owned by Brocade, and is headquartered in Guiyang - the capital city of Guizhou, China.

The new company will deliver Brocade® IP networking solutions and services, including switches, routers, and storage networking infrastructure to the local government as well as state-owned organizations, universities, and enterprises. GHTC will also support local R&D efforts and will work with the local government and its partners as well as Brocade, to develop high-tech talent in the region. GHTC will become a member of the Guizhou Big Data Industry Alliance for technology transfer and deployment.

Capitalising on Brocade’s leadership in New IP networking solutions—including software-defined networking, network functions virtualization, network visibility, and mobile networking solutions—GHTC will play a crucial role in the establishment of the Guizhou Network Virtualization Research and Training Center. The centre will provide local R&D support to customers and deliver network virtualization training for universities and enterprises. GHTC also plans to offer Brocade certification programs to help cultivate talent.

CEOs are Increasingly Driving Digital Transformation, But with Challenges

By Manish Bahl, Senior Director, Center for the Future of Work, Cognizant

Regardless of country or industry, the digital transformation agenda is now a top priority for CEOs across the Asia-Pacific region. According to a recent Cognizant study, “Asia Rising: Digital Driving”, 62% of CEOs surveyed for the study are directly involved in making and executing digital transformation strategies for their organizations. The study highlights that 98% of CEOs surveyed for the study are well on their way to digitally transforming their businesses. Nevertheless, the transformation agenda introduces challenges, in the form of new investments, organizational structures, internal skills, change management, and roles and responsibilities for companies. CEOs need to handle these challenges well.

Manish Bahl, Senior Director, Cognizant

Leading from the front

The center of gravity is shifting from big, legacy companies to smaller, more agile businesses that can innovate faster and embrace the power of digital platforms. For instance, the payments arena that accounts for 20-25% of bank revenue is undergoing a profound transition as new digital entrants such as Mint Wireless (Australia), Alipay (China) and Paytm (India), among others, challenge long-established incumbents. In fact, 63% of CEOs surveyed are highly concerned with the increased competition from new disruptive startups capturing customer attention.

The cost of inaction can be huge for companies. While 67% of CEOs believe that the pace of digital transformation in their firms is relatively slower than the market changes, they are increasingly taking the transformation agenda in their own hands to shape the future. They are re-calibrating their business models to create new products and services, boost revenue growth, and drive new operational efficiencies across their organizations. In particular, they aim at providing seamless multi-channel, multi-device interactions and embedding the data (from social networks, mobile devices, sensors, and devices) into products and services to offer personalization to customers.

Saturday, May 28, 2016

Partnering in the cloud - Taking the best approach to Cloud

by Chris Chelliah, Group Vice President and Chief Architect, Core Technology and Cloud, Oracle Asia Pacific

IT procurement has historically been a long and complex process. Just setting requirements, conducting supplier reviews and doing proof of concepts could take months and even years. And that was before there was any visibility of the business outcome. One of the major attractions of cloud, therefore, is the rapid set-up and deployment of services, made possible by the fact that organizations don’t need to select, buy and install individual hardware infrastructure. Instead, they are able to make purchasing decisions about a business outcome, based on a simple benefits and pricing models.

This makes IT innovation much more flexible and agile and less complicated and time-consuming to get up and running. You could be forgiven for thinking this means cloud computing is to enterprise technology what Tinder is to the dating world. If there isn’t a match, you can always swipe right to move on.

But, as in life, selecting a partner is more complicated than that, and not quite as easy as cutting ties in a relationship when things don’t work out. Making your choice and managing the subsequent relationship requires careful consideration.

Technology Levelling the Playing Field for Small and Medium Businesses

By Yaj Malik, EVP and Managing Director, Sage Asia

When the 2016 Budget was tabled late last year, small and medium enterprises were among those to benefit from the budget with an allocation of more than RM1.3 billion to advance these businesses. Within this fund, the government allocated RM107 million to the SME Blueprint to provide funds for small and medium enterprise entities at various stages of business development and RM200 million for the SME Technology Transformation Fund.

Dato’ Yasmin Mahmood, CEO of MDEC also shared this sentiment when she announced that Digital Malaysia is a national agenda that aims to turn Malaysia into a developed digital economy that connects and empowers the government, citizens and businesses.

In this, small and medium enterprises are a very important economic figure in the country and they particularly stand to gain from the advancement of technology. All these focus on small and medium businesses and the use of technology come as no surprise as entrepreneurs face a competitive business environment and tight labour constraints. This is especially challenging in the current slow global economy.

Yaj Malik, VP-GM, Sage Asia

At Sage, we often see small and medium businesses that are lean on manpower. Many are run by a team of core staff who stretch across multiple work roles. Many of them are also rather conservative in operational culture, with a management that is resistance to change.

Many small and medium businesses also lag behind in innovation and technology adoption, and fail to harness technology to drive efficiency and productivity. In the long run, this can have a detrimental impact on overall business performance and competitiveness, and of course, their bottom line.

How then can small and medium businesses stay current on technology trends and better leverage innovation to drive growth? Here, Yaj Malik, VP-General Manager, Sage Asia, discusses what technology trends such businesses should focus on as well as how and why some of these can impact businesses.